Terms and Conditions

Welcome to the Terms and Conditions page of www.moijs.com. This document will help you understand how you can use our services and what you can expect from us.

Last modified: April 7, 2026

Introduction
These Terms govern the use of this Application and any other legal agreement or relationship with the Owner in a binding manner. Terms with an initial capital letter are defined in the relevant section of this document.

Users are kindly requested to read this document carefully.

This Application is a service provided by:

Moijs di Pieri Silvia
Corso Matteotti, 10 bis, Turin

Owner's email address: customercare@moijs.com

Important Note
Please note that certain provisions of these Terms may only apply to specific categories of Users. In particular, some provisions may apply only to Consumers or only to Users who are not acting as Consumers. Such limitations are always explicitly mentioned in each affected clause. If no mention is made, the clauses apply to all Users.

We invite you to carefully read these Conditions, the Cookie Policy, and the Personal Data Protection Policy before using this website. Please be informed that using this website or placing an order through it implies acceptance of these Conditions and Data Protection Policies. If the User does not intend to accept the Conditions and/or any other note, legal notice, or information published or referred to therein, they will not be able to use the Application or its related services. The applicable Conditions are those in force on the date of transmission of the purchase order or request for supply of a Product. Before using this site, the User is required to carefully read the Conditions and save or print them for future reference. The Owner reserves the right to vary, at its discretion, at any time, even after the User's registration, the graphical interface of this site, the Contents and their organization, as well as any other aspect that characterizes the functionality and management of the website www.moijs.com, communicating to the User, where necessary, the relevant instructions.

Terms of Use
Unless otherwise specified, the terms of use for this Application presented in this section are generally applicable.

Additional terms of use or access applicable in particular situations are explicitly indicated in this document.

Content on this Application
Unless otherwise specified or clearly recognizable, all content available on this Application is owned by or provided by the Owner or its licensors.

The Owner takes the utmost care to ensure that the content available on this Application does not violate applicable law or third-party rights. However, it is not always possible to achieve this result.
In such cases, without prejudice to legally exercisable rights and claims, Users are requested to address any complaints to the contact details specified in this document.

Rights to the content of this Application
The Owner holds and expressly reserves all intellectual property rights over the aforementioned content.

Users are not authorized to use the content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without exclusion, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translating, processing, publishing, transmitting, selling, sublicensing, transforming, transferring/alienating to third parties, or creating derivative works from the content available on this Application, or allowing third parties to undertake such activities through their User account or device, even without their knowledge.

Where expressly indicated on this Application, the User is authorized to download, copy, and/or share certain content available on this Application exclusively for personal and non-commercial purposes and provided that the attribution of authorship of the work and the indication of any other relevant circumstance required by the Owner are observed.

Limitations and exclusions provided by copyright law remain unaffected.

Access to external resources
Through this Application, Users may have access to resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and therefore is not responsible for their content and availability.

The conditions applicable to resources provided by third parties, including those applicable to any grant of rights to content, are determined by those third parties themselves and governed by their respective terms and conditions or, in their absence, by law.

Permitted Use
This Application and the Service may only be used for the purposes for which they are offered, in accordance with these Terms and applicable law.

It is the User's sole responsibility to ensure that the use of this Application and/or the Service does not violate the law, regulations, or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, and in particular to deny the User access to this Application or the Service, terminate contracts, report any reprehensible activity carried out through this Application or the Service to the competent authorities – e.g., judicial or administrative authorities – whenever the User engages in or is suspected of engaging in:

-          violations of law, regulations, and/or the Terms;

-          infringement of third-party rights;

-          acts that may considerably prejudice the legitimate interests of the Owner;

-          offenses against the Owner or a third party.

Conditions for the sale and purchase of products

1. Introduction
   Through the website www.moijs.com, the User can search for information about the brand and purchase products online.

The purchase of Products on the Website is reserved for Consumers, unless otherwise indicated on the site or at the time of purchase.

Before using this website, the User is required to carefully read these Terms, the Privacy Policy, and the Cookie Policy.

2. Information and data provided by Users
   The personal information or data provided by users will be processed in accordance with the Privacy Policy.

By using the website, the User authorizes the processing of such information and declares that all information and/or personal data provided are accurate and truthful.

By using this website and/or placing orders through it, the User agrees to:

-          use the website only to search for information, consult products, and place legally valid orders;

-          not place fraudulent orders; if there are plausible reasons to believe that an order of such nature has been placed, the Owner will be authorized to cancel it and inform the competent authorities;

-          provide email address, postal address, and/or other contact details truthfully and correctly;

-          accept that, if all necessary information is not provided, the Owner may not be able to fulfill the order;

-          be of legal age and possess the legal capacity to enter into binding contracts.

3. Registration and account
   Users can register by providing, truthfully and completely, all the data requested in the relevant registration form and fully accepting the Privacy Policy and these Terms.

The User is responsible for keeping their login credentials confidential, which must be used exclusively by the User and cannot be transferred to third parties. The User undertakes to keep them secret and to ensure that no third party has access to them and to immediately inform the Owner if they suspect or become aware of improper use or improper disclosure thereof.

The User guarantees that the personal information provided during the registration process is complete and truthful and undertakes to indemnify and hold harmless the Owner from any damage, compensation obligation, and/or penalty arising from and/or in any way connected to the User's violation of the rules on registration to the Application or on the storage of registration credentials.

4. Account deletion and closure
   The registered User can stop using the Application at any time and deactivate their account or request its deletion through the Application's interface, if possible, or by sending a written communication to the Owner's email address.

In the event of a breach by the User of these Terms or applicable legal provisions, the Owner reserves the right to suspend and/or close the User's account at any time and without prior notice.

5. Method of contract completion
   All Products offered through the Application are described in detail on their respective product pages. Some errors, inaccuracies, or small differences between what is published on the Application and the real Product may be evident. Any images of the Products are for illustrative purposes only and do not constitute a contractual element.

The information and details contained on this website do not constitute a public offer, but merely an invitation to make a contractual proposal.

To place an order, the User must follow the online purchase procedure and make the relevant payment. The order thus submitted will constitute a contractual purchase proposal, subject to confirmation and/or acceptance by the Owner.

After authorizing payment, the User will receive an email confirming receipt of the order. It is understood that this communication does not imply acceptance of the order.

The contract will be considered concluded only when the shipping confirmation is sent.

6. Product availability and order refusal
   Orders are subject to Product availability. The Owner reserves the right not to confirm an order by informing the User of any unavailability.

The Owner reserves the right to remove any product from the site, delete or modify content, and, in exceptional circumstances, refuse or cancel the processing of orders, even after sending the order receipt confirmation, by notifying the User and refunding any sums already paid.

7. Price and payment
   The price of the products will be that indicated on the site, barring manifest error. Any delivery costs and additional charges will be shown at checkout before order confirmation.

Payment can be made using the methods made available at checkout. Transactions may be handled by third-party payment processors. The Owner does not come into possession of complete payment data.

8. Invoicing
   Users who wish to receive an invoice may be asked for the necessary invoicing data. The information provided by the User will be used for invoicing, and the User declares and guarantees that it is truthful, thereby fully indemnifying the Owner in this regard.
9. Order processing, shipping, and delivery
   The order is processed within 4 working days and requires 2 to 5 working days for shipping within Italy and 2 to 10 working days for international shipping, subject to product availability.

The Owner cannot be held responsible for damages suffered by the User due to delays in delivery not attributable to foreseeable circumstances or to the Owner.
Any taxes, duties, and other charges provided for by the laws of the State where the Products are shipped and delivered will be entirely borne by the Customer and paid by them upon delivery of the Products, directly to the competent tax or customs authorities or to the courier responsible for delivery.

Upon delivery, the User is required to verify the integrity of the packaging and the Products. Any anomalies must be promptly reported to the Owner's contact details.

10. Right of withdrawal, returns, and exchanges within 14 days
    The Consumer User has the right to withdraw without any penalty and without specifying the reason within 14 days from the date of receipt of the Product.

Return procedure
Returns can be made within 14 days of receipt of the goods through the following procedure: communication of the intention to make the return through the email customercare@moijs.com with the order number and the description of what you want to return specified. The product that is returned must not have been used, worn, washed or damaged. The product must be returned intact in its original packaging and with its labels and shipped within 14 working days from the date of receipt to: Moijs, Corso Giacomo Matteotti, 10 bis, campanello 7, 10121 Turin (TO), Italy. In the case of separate delivery of several Products, ordered by the Consumer User with a single order, the 14-day period for exercising the right of withdrawal starts from the day on which the Product to be returned was received.

Moijs reserves the right not to accept returns of damaged, used, or altered garments.

Return shipping costs
The shipping costs for returns are covered by Moijs. The customer will receive the return label from Moijs but remains responsible for the item until it arrives at the return address.
All returned Products will undergo a quality control: a refund will only be issued if the Products are returned in their saleable condition, meaning they are in perfect condition, new, unused, free from stains or odors, and have all original and intact labels and tags attached. After evaluating the item's condition, we will inform you if you are entitled to a refund of the amount paid.

Exchange of goods
In the case of an exchange of goods, the new product will be shipped only after the original product has been received and its condition carefully checked. Shipping costs for exchanging goods are covered by Moijs.

Refund
In case of a refund, the refund will be issued according to the payment method of the order, without undue delay and in any case within 14 days from the day the Owner receives the returned Product.

Return conditions and decrease in value
The User is responsible for any decrease in the value of the goods resulting from handling them in a manner other than what is necessary to establish their nature, characteristics, and functioning.

Exclusions from the right of withdrawal
The right of withdrawal does not apply to cases provided by law, including, by way of example, goods custom-made or clearly personalized, and sealed goods that are not suitable for return for hygienic reasons or health protection, if opened after delivery.

11. Defective or non-conforming products and legal guarantee
    Products sold through this website are covered by the mandatory legal guarantee provided by law for consumers, covering any lack of conformity existing at the time of delivery of the goods.

In case of a lack of conformity, the User must contact the Owner at the provided contact details and provide the requested information. The Owner will indicate the procedure to follow and, in case of a confirmed defect, will offer the remedies provided by applicable law.

12. Written communications
    Applicable law requires that some information or communications sent by the Owner be in writing. By using this website, the User accepts that most communications exchanged with the Owner are in electronic format. The Owner will contact the User via e-mail, or by providing specific notices on this website. For contractual purposes, the User consents to this electronic means of communication, acknowledging that all contracts, notices, information and other communications provided electronically will comply with the legal requirement of written form.
13. Viruses, piracy and other cyberattack risks
    The User must avoid any improper use of this site and avoid the introduction of viruses, Trojan horses, worms, logic bombs or other programs or materials that may cause technological damage. The User undertakes not to access the website, servers or databases related to the site without authorization, and not to perpetrate DoS attacks. In case of violations, the Owner may inform the competent authorities and revoke authorization to use the site, within the limits permitted by law.

Limitation of Liability and Indemnification
Unless otherwise specified or agreed with the Users, the Owner's liability for damages related to the execution of the Agreement will be excluded, limited and/or reduced to the maximum extent permitted by applicable law.

Indemnification
The User undertakes to indemnify and hold harmless the Owner and its subordinates, affiliates, officers, agents, co-owners of the brand, partners and employees to the extent permitted by law from any claim or demand – including, without limitation, legal fees and expenses – made by third parties due to or in connection with conduct in breach of these Terms, third-party rights or law, carried out in connection with the use of the Service and attributable to the User, its affiliates, officers, agents, co-owners of the brand, partners and employees, due to fault.

The foregoing also applies to any claim made by third parties (including, by way of example only, the Owner's clients) against the Owner in relation to the Digital Products provided by the User, such as, for example, claims regarding conformity.

Limitation of liability for User activities on this Application
Unless otherwise specified and without prejudice to applicable legal provisions, any claim for compensation against the Owner (or any natural or legal person acting on their behalf) is excluded.

The foregoing does not limit the Owner's liability for death, personal injury or damage to physical or mental integrity, damages resulting from the breach of essential contractual obligations, such as obligations strictly necessary for the purpose of the contract, and/or damages caused by willful misconduct or gross negligence, provided that the User's use of this Application was appropriate and correct.

Unless the damages were caused by willful misconduct or gross negligence or affect life and/or personal, physical, or mental integrity, the Owner is only liable to the extent of the typical damage for the type of contract and foreseeable at the time of conclusion.

Australian Users
Limitation of liability
Nothing in these Terms excludes, limits or modifies any warranty, condition, indemnity, right or protection that the User may have under the Competition and Consumer Act 2010 (Cth) or other similar state and territorial legislation and which constitutes a right that cannot be excluded, limited or modified in any way (non-excludable right). To the maximum extent permitted by law, our liability to the User, including liability for breach of a non-excludable right and any other liability not otherwise excluded under these Terms, is limited, at the Owner's discretion, to a new provision of services or payment of the cost for the repetition of their provision.

USA Users
Disclaimer of Warranty
The Owner provides this Application "as is" and as available. Use of the Service is at the User's own risk. To the maximum extent permitted by law, the Owner expressly disclaims conditions, covenants, and warranties of any kind – whether express, implied, statutory, or otherwise, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service will create warranties not expressly provided herein.

Notwithstanding the foregoing, the Owner and its subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will be available, uninterrupted and secure, at any particular time or location; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User's own risk and the User is solely responsible for any damage to the computer system or mobile device or for loss of data resulting from such operation or from the User's use of the Service.

The Owner does not guarantee, endorse, assure, or assume responsibility for any product or service advertised or offered by third parties through the Service, nor any website or service linked via hyperlink. Furthermore, the Owner does not participate in or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or not function properly with the User's browser, device, and/or operating system. The Owner cannot be held responsible for any damage, whether perceived or actual, arising from the content, operation, or use of the Service.

Federal laws, some states, and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement grants Users specific legal rights. Users may have additional rights that vary from state to state. The limitations and exclusions provided by this Agreement apply to the extent permitted by law.

Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall the Owner and its subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees be liable for

- any indirect, intentional, collateral, special, consequential or exemplary damages, including, but not limited to, damages arising from loss of profits, goodwill, use, data or other intangible losses, arising out of or related to the use of, or inability to use the Service;

- and any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of the Service or the User's account or the information contained therein;

- any errors, omissions, or inaccuracies in the content;
personal injury or property damage, of any nature whatsoever, resulting from the User's access to or use of the Service;

- any unauthorized access to the Owner's security servers and/or any personal information stored therein;

- any interruption or cessation of transmissions to or from the Service;
any bug, virus, trojan or similar that may be transmitted to or through the Service;

- any error or omission in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available through the Service; and/or
the defamatory, offensive or illegal conduct of any User or third party.

In no event shall the Owner and its subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees be liable for any claim, proceeding, liability, obligation, damage, loss or cost for an amount exceeding that paid by the User to the Owner during the preceding 12 months, or for the duration of this Agreement between the Owner and the User, whichever is shorter.

This section on limitation of liability applies to the maximum extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability arises from contract, tort, negligence, strict liability, or any other basis, even if the User had been advised of the possibility of such damage occurring.

Some jurisdictions do not allow the exclusion or limitation of incidental and consequential damages, therefore the above limitations or exclusions may not apply to the User. These Terms grant the User specific legal rights, and the User may have other rights that vary from jurisdiction to jurisdiction. The waivers, exclusions or limitations of liability provided for in these Terms do not apply beyond the limits provided by applicable law.

Indemnification
The User undertakes to defend, indemnify and hold harmless the Owner and its subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees from and against any claim or demand, damage, obligation, loss, liability, charge or debt and expense, including, without limitation, legal fees and expenses arising from

- the User's use of or access to the Service, including any data or content transmitted or received by the User;

- the User's breach of these Terms, including, but not limited to, any breach by the User of any representation or warranty provided by these Terms;

- the User's violation of any third-party right, including, but not limited to, any privacy or intellectual property right;

- the User's violation of any applicable law, rule or regulation
any content submitted from the User's account, including, but not limited to, misleading, false or inaccurate information and including also in cases where access is made by third parties with the User's personal username and password or other security measures, if any;

-          the User's willful misconduct; or

-          the violation of any legal provision by the User or their affiliates, officers, agents, co-branders, partners, suppliers and employees, to the extent permitted by applicable law

Common provisions
No implied waiver
The Owner's failure to exercise any legal rights or claims arising from these Terms does not constitute a waiver thereof. No waiver can be considered final in relation to a specific right or any other right.

Service Interruption
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other modification, giving appropriate notice to Users.

To the extent permitted by law, the Owner reserves the right to suspend or completely cease the Service's activity. In the event of cessation of the Service's activity, the Owner will endeavor to allow Users to extract their personal data and information and will respect Users' rights regarding the continued use of the product and/or compensation, in accordance with legal provisions.

Furthermore, the Service may not be available due to causes beyond the Owner's reasonable control, such as force majeure (e.g., infrastructure malfunctions, blackouts, etc.).

Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit this Application or the Service in whole or in part without the prior written consent of the Owner, expressed directly or through a legitimate resale program.

Privacy policy
Information on the processing of personal data is contained in this Application's privacy policy.

Intellectual property
Without prejudice to any more specific provision contained in the Terms, intellectual and industrial property rights, such as copyrights, trademarks, patents and models relating to this Application, are exclusively held by the Owner or its licensors and are protected under applicable intellectual property laws and international treaties.

All trademarks - nominative or figurative - and any other distinctive sign, company name, service mark, illustration, image or logo appearing in connection with this Application are and remain the exclusive property of the Owner or its licensors and are protected under applicable intellectual property laws and international treaties.

Changes to the Terms
The Owner reserves the right to modify the Terms at any time. In such a case, the Owner will give appropriate notice of the changes to Users.

The changes will be effective in the relationship with the User only from the moment communicated to the User.

Continued use of the Service implies the User's acceptance of the updated Terms. If the User does not wish to accept the changes, they must cease using the Service and may withdraw from the Agreement.

The previous version continues to govern the relationship until the User accepts the changes. This version can be requested from the Owner.

If required by law, the Owner will inform Users in advance of the effective date of the amended Terms.

Assignment of contract
The Owner reserves the right to transfer, assign, dispose of, novate or subcontract individual or all rights and obligations under these Terms, with due regard for the legitimate interests of Users.

The provisions relating to the modification of these Terms apply.

The User is not authorized to assign or transfer their rights and obligations under the Terms without the written consent of the Owner.

Contacts
All communications concerning the use of this Application must be sent to the contact details indicated in this document.

Severability clause
Should any of the provisions of these Terms be or become null or ineffective under applicable law, the nullity or ineffectiveness of such provision does not cause the remaining provisions to be ineffective, which therefore remain valid and effective.

USA Users
Any invalid or unenforceable provision will be interpreted and adapted to the extent necessary to make it valid, effective and consistent with the original purpose.
These Terms constitute the entire agreement between the User and the Owner with reference to the regulated subject matter and supersede any other communication, including any previous agreements, between the parties regarding the regulated subject matter.
These Terms will be enforced to the fullest extent permitted by law.

European Users
Should a provision of these Terms be or become null, invalid or ineffective, the parties will endeavor to amicably identify a valid and effective provision to replace the null, invalid or ineffective one.
In the event of a failure to agree within the aforementioned terms, if permitted or provided for by applicable law, the null, invalid or ineffective provision will be replaced by the applicable legal provisions.

Notwithstanding the foregoing, the nullity, invalidity or ineffectiveness of a specific provision of these Terms does not entail the nullity of the entire Agreement, unless the null, invalid or ineffective provisions within the framework of the Agreement are essential or of such importance that the parties would not have concluded the contract if they had known that the provision would be invalid, or in cases where the remaining provisions would entail an excessive and unacceptable burden for one of the parties.

Applicable law
The Terms are governed by the law of the place where the Owner is established, as indicated in the relevant section of this document regardless of conflict of law rules.

Prevalence of national law
However, notwithstanding the foregoing, if the law of the country where the User is located provides for a higher level of consumer protection, that higher level of protection shall prevail.

Exception for Consumers in Switzerland
If the User acts as a Consumer in Switzerland, Swiss law will apply.

Exception for Consumers in Brazil
If the User qualifies as a Brazilian Consumer and the product and/or service is commercialized in Brazil, Brazilian law will apply.

Competent jurisdiction
Exclusive jurisdiction to hear any dispute arising from or in connection with the Terms belongs to the court of the place where the Owner is established, as indicated in the relevant section of this document.

Exception for Consumers in Europe
The foregoing does not apply to Users acting as European Consumers or Consumers located in the United Kingdom, Switzerland, Norway or Iceland.

Exception for Consumers in Brazil
The above does not apply to Users in Brazil who qualify as Consumers.

Definitions and legal references
This Application (or this Application)
The structure that enables the provision of the Service.

Agreement
Any legally binding or contractual relationship between the Owner and the User governed by the Terms.

Brazilian (or Brazil)
Applies when the User, regardless of nationality, is located in Brazil.

Business User
Any User who does not meet the definition of a Consumer.

Digital Product
Is a Product that consists of:

content produced and supplied in digital format; and/or
a service that enables the creation, transformation, storage or access of data in digital format, or the sharing or any other interaction with data in digital format uploaded or created by the User and by any other User of this Application.

European (or Europe)
Applies when the User, regardless of nationality, is located in the European Union.

Owner (or We)
Refers to the natural or legal person who provides this Application and/or offers the Service to Users.

Service
The service offered through this Application as described in the Terms and on this Application.

Application

This website www.moijs.com hosted by Shopify.

Terms
All conditions applicable to the use of this Application and/or the provision of the Service as described in this document and in any other document or agreement related thereto, in their respective most updated version.

User (or You)
Refers to any natural person who uses this Application.

Consumer
Any User considered as such under applicable law qualifies as a Consumer.

In case of problems
Although we strive to create a positive user experience, we know that problems can occasionally arise between us and our users.
In such a case, please do not hesitate to contact us.

Online Dispute Resolution (ODR)
For Consumers residing in the European Union, the ODR (Online Dispute Resolution) platform provided by the European Commission can be used:
http://ec.europa.eu/consumers/odr

Contact us
www.moijs.com
Moijs di Pieri Silvia
Corso Matteotti, 10 bis, Torino
Owner's email address: customercare@moijs.com
Returns email: customercare@moijs.com